As CIOs, we are concerned with providing the right tools so that people can perform their jobs in a productive way. It seems simple, but with the abundance of options and personalities, it’s easy to get in the business of catering to personal preferences. During times of reflection, it is extremely helpful to be with an organization dedicated to its users’ experience, and it makes it even more interesting and exciting when we’re integrating new, sometimes intimidating, technologies into the mix.
How does any company with a passion for user experience express artificial intelligence in a world where the very concept can be seen as creepy, helpful and every other opinion in the middle? As a CIO of any company, how do you live and breathe the mantra of an exemplary, customized experience coupled with sensitivity?
Find The Emotion Behind The (Artificial) Intelligence
At our company, where we design and develop electric autonomous vehicles, we consider the technology requirements of the various components within a vehicle that nurture the user experience and support new technologies. Digital assistants are becoming more and more commonplace. Many automotive manufacturers are considering these systems in-vehicle. You can now purchase Echo Auto, which is basically Alexa for your car. GM and other car manufacturers are also considering the integration of AI in their cars.
The growth of AI in manufacturing, supply chain and finance is replete with real-world use cases. At work, we receive news from Microsoft about our focus time or whether we’re too busy with meetings (as CIOs, we, like so many others, suffer from the latter). Outside of the automotive industry, the use of AI for analysis and data insights is compelling for risk analysis and better planning.
The philosophy of the user experience promotes physical and digital interaction. It is the embodiment of tailored services toward a greater emotional connection between the user and their device. This is a lesson that everyone who has ever sat at an IT support desk knows: Technology is intensely personal (just ask someone why they prefer iOS over PC, and you’ll hear it!).
With all of this in mind, here is my AI GPS — some navigation tips for managing best in breed and standardization in an AI world that fuels the fire for personal preferences with an abundance of touch points:
• Recognize the need for people to have control of their environments.
• Keep in mind that communication is paramount. Each of these increasing touch points and apps creates more of a demand for IT. AI will not replace IT; rather, it will fuel the demand for it!
• Embrace the unpredictable, but create fail-safe plans. And make sure to rigorously test your resources.
Release And Give Control
We’ve seen that AI engages with our users by understanding their daily routines and travel patterns and giving suggestions about the best real-time transit routes and even preferences for preferred activities while our advanced driver assistance system (level-two autonomous driving) is activated. As a CIO, this is fascinating: The same issues I face in providing a reliable and stable but robust and diverse set of technology tools boil down to personal preferences.
AI Will Fuel The Demand For IT And Communication
Currently, CIOs struggle with the demand for certain kinds of applications and the finite ways that an app allows touch points. AI offers the opportunity for personal preferences to become a greater part of the mix. Subscription services, AI and new office software tools provide a match of the best technology given a user’s work habits and functionality requirements. But then a new challenge emerges: The management of subscriptions and the cross-functionality of users who are collaborating.
The CIO + AI Challenge
We face a future fraught with CIO-related challenges and opportunities. This also invites unpredictability into the mix. But AI, if used properly and effectively, can enhance personal preferences to improve the user experience.