Rokt’s advanced machine learning technology enables users to deliver the next best action and experience for each customer in the Transaction Moment™. The Rokt algorithms analyze over 1 billion transactions per year, getting smarter with each customer interaction. Clients can then optimize and personalize their offers in real time as the AI manages the tradeoffs between objectives, choosing the offers that will drive the most value per transaction. Customers receive the most relevant offers that they are likely to engage with, and companies forge deeper relationships with their clients, acquire new buyers, and generate new revenue opportunities.
“We are constantly looking to improve the accuracy of our models through the addition of new features from internal and third-party sources,” said Rokt CEO, Bruce Buchanan. “Our machine learning takes features into account to predict and deliver the most value to both our clients, and their customers. This technology allows non-tech savvy teams the ability to utilize advanced machine learning algorithms, analyze results, and make simple updates to optimize their campaign success. It ensures customers are receiving relevant offers, and a personalized experience, and that brands are not wasting marketing spend by showing offers to users unlikely to convert.”
Rokt’s Machine Learning includes 12 unique proprietary models that cover both classification problems, where the outcome is yes or no, and regression problems, where the outcome has a continuous value. Multiple data inputs are collected to understand each customer on an individual level so AI can determine their most relevant offer and experience. These data points include customer data such as age, gender, device, and more, as well as transaction data and Interaction data. With this, Rokt then optimizes to serve the most relevant offers. Customization features include placements, design, messaging, creative, offer position, and more.
The mission of the MarTech Breakthrough Awards is to honor excellence and recognize the innovation, hard work and success in a range of marketing, sales and advertising technology-related categories, including marketing automation, market research and customer experience, AdTech, SalesTech, marketing analytics, content and social marketing, mobile marketing and many more. This year’s program attracted more than 2,750 nominations from over 15 different countries throughout the world.
“Customers expect personalized and relevant experiences when they shop online, Rokt’s AI brings them this customized experience,” said James Johnson, Managing Director at MarTech Breakthrough. “Rokt certainly breaks through the MarTech space with their advanced machine learning technology that has been used across more than 4 billion e-commerce transactions to date, and we want to congratulate them on winning our ‘Best Use of AI in MarTech’ award for 2020.”
Rokt makes e-commerce smarter, faster and better. When customers are buying online, they increasingly expect more personalized and relevant experiences. Rokt uses real-time data and decisioning to deliver the next best action for each person in each Transaction Moment™.
Founded in Sydney, Rokt now operates in the US, Canada, UK, France, Germany, Australia, New Zealand, Singapore, The Netherlands, Spain, Japan, Ireland, Sweden, Norway, Denmark, and Finland. Our clients include Live Nation, Staples, Groupon, GoDaddy, Expedia, Vistaprint and HelloFresh. Rokt unlocks the hidden potential in every single Transaction Moment™.
About MarTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the MarTech Breakthrough Awards program is devoted to honoring excellence in marketing, ad and sales technology companies, products and people. The MarTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough marketing technology companies and products in categories including marketing automation, AdTech, SalesTech, marketing analytics, CRM, content and social marketing, website, SEM, mobile marketing and more. For more information, visit MarTechBreakthrough.com.