Driving service desk efficiency with machine learning and AI – Computerworld

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  • November 6, 2020
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Computerworld | Nov 6, 2020
To drive efficiency with automation, Oshkosh has transformed its service desk. Watch as Oshkosh’s CIO Anupam Khare discusses how the company leverages machine learning and AI to reduce the number of incidents by 47% while increasing speed to resolution from days to minutes.

Copyright © 2020 IDG Communications, Inc.

Source: https://www.computerworld.com/video/105720/driving-service-desk-efficiency-with-machine-learning-and-ai