Breaking News

Indosat Taps AI/ML based Ericsson Operations Engine

Indosat Ooredoo, Indonesia leading digital telco announced the strengthening of its partnership with Ericsson to accelerate the digitalization of its network and IT operations and provide an enhanced user experience for customers.

Indosat Ooredoo has successfully deployed Ericsson Operations Engine (EOE), incorporating artificial intelligence and machine learning (AI/ML) to transform to data-driven operations and Cognitive Software powering network planning and optimization to boost the performance of its 4G radio network. Early deployment of the EOE solution has enabled Indosat Ooredoo to achieve a market leading position on delivering the best data experience for its customers.


Implementation of the EOE framework is part of Indosat Ooredoo’s ongoing digitalization of its network and IT operations and will enhance network resilience, automated monitoring, auto network healing and improved Time-To-Market. Digitalization has helped Indosat Ooredoo to achieve one of the best response times in the industry for service delivery for enterprise customers.

The EOE set of solutions will also help to further Indosat Ooredoo’s commitment to sustainable business practices and efficiency by applying its AI/ML driven Energy Infrastructure Operations to optimize energy consumption across its network. 

The deployment of AI-based Cognitive Optimization has led to step improvement in spectrum efficiency for better asset utilization, ensuring customers continue to receive world-class service while delivering greater value to Indosat Ooredoo shareholders. Additionally, Indosat will leverage Ericsson’s latest IT operations capabilities to improve Time-To-Market of new offerings, leverage the latest Automation use cases for BSS Operations, and improve customer experience.  

Medhat Elhusseiny, CTIO at Indosat Ooredoo, Indonesia
We are partnering with Ericsson leveraging the capabilities offered by AI/ML based Ericsson Operations Engine framework in order to enhance our performance, resilience and BSS operations.

Jerry Soper, Country Head of Ericsson Indonesia
Ericsson is proud to be the partner of choice for Indosat Ooredoo in their endeavor to offer the market leading user experience. Ericsson is deploying its global best practices leveraging Ericsson Operations Engine framework.