Logistics Executives Investing in AI/ML to Address Disruptions, E-Commerce, and Labor Shortages, According to Blue Yonder Survey

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  • May 25, 2021
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SCOTTSDALE, Ariz.–(BUSINESS WIRE)–May 25, 2021–

New research from Blue Yonder has identified the most pressing priorities and investments of today’s logistics professionals post-COVID-19. The research reveals that logistics executives plan to maintain and optimize convenient fulfillment options (38%) and implement and/or enhance their warehouse management systems (WMS) and cloud infrastructure (48%). The research also reveals that 57% of logistics executives plan to invest in more sustainable upstream operations (materials sourcing, suppliers, and manufacturing) to maximize sustainability throughout the supply chain.

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Blue Yonder’s Logistics Executive Survey reveals the new normal of logistics with executives investing in AI/ML to address disruptions, e-commerce and labor shortages. (Graphic: Business Wire)

Conducted from March-April 2021, the Logistics Executive Survey analyzed responses from more than 150 C-suite and senior executives across manufacturing, retail, third-party logistics (3PL), transportation, and warehousing, with responsibility for logistics and manufacturing operations in the U.S.

Convenient, Efficient Fulfillment is Top Priority for Enhancing Sustainability and Consumer Experiences

While logistics professionals plan to maintain and optimize popular fulfillment options, such as buy online, pickup in-store (BOPIS), curbside pickup, and delivery, they also plan to offer consumers flexible ordering options to boost sustainability.

  • 38% of logistics executives state that maintaining and optimizing convenient fulfillment options (curbside pickup, BOPIS, at-home delivery) is the most important factor for enhancing consumer experiences post-COVID-19
  • 59% of logistics executives and, within that group, 71% of those in consumer manufacturing plan to offer flexible delivery windows for online orders to maximize sustainability throughout the supply chain

The pandemic pushed consumers toward more convenient fulfillment options for products and services. With disruptions impacting the supply chain over the past 12 months, consumers’ high expectations for service levels have not wavered, forcing retailers and manufacturers to maintain efficient, fast fulfillment. 2020 was about speed and availability, but 2021 will clear a place at the table for sustainability.

Logistics Technology Investment Key to Meeting Demand and Reducing Costs

To meet growing demands while reducing costs, nearly half (48%) of logistics executives plan to implement and/or enhance their warehouse management systems (WMS) and cloud infrastructure in the next 12 months. Logistics executives also plan to implement/enhance plans with the following:

  • 42% said artificial intelligence (AI) and/or machine learning (ML)
  • 42% said sales and operations planning (S&OP) and/or sales and operations execution (S&OE)
  • 41% said transportation management systems (TMS)

“As many companies were ill-prepared for the mounting pressures of delivering enhanced consumer experiences caused by pandemic-induced e-commerce surges, logistics executives are turning their energy and resources to meeting new and rising expectations,” said Fab Brasca, group vice president, Global Solutions, Blue Yonder. “To compete in this consumer-centric world, companies will have to adopt technologies that not only provide efficiency, but real-time visibility to meet skyrocketing customer expectations.”

Companies Reinstate Sustainability Efforts Paused During the Pandemic

The pandemic forced both companies and individuals to rethink and reposition their sustainability actions. Global shutdowns pulled back the curtain regarding the environmental impacts of manufacturing, transportation, and consumption habits. However, most companies were forced to reallocate sustainability resources to stay afloat.

  • 54% of logistics executives paused their sustainability initiatives due to the pandemic. Of those that paused:

    • 77% have either fully or partially reinstated them
    • 20% have not reinstated them at all
  • For logistics executives that plan to enhance sustainability:
    • 57% are seeking out more sustainable upstream operations (materials sourcing, suppliers, and manufacturing)

      • Within that group, 65% of those in discrete manufacturing (industrial and automotive) plan to seek out more sustainable upstream operations (materials sourcing, suppliers, and manufacturing)
    • 50% are implementing eco-friendly packaging options

Jumping Through Hiring Hoops: Technology, Training, and Lenient Hiring to Help Combat Labor Shortage

To meet fulfillment goals amidst a labor shortage, logistics executives aim to fill the workforce void with a multipronged approach focused on strategic technology investments, and more flexible hiring and scheduling:

  • 40% are being more lenient on specific job/industry experience requirements to attract and retain labor/talent in a tight labor market
  • 54% plan to invest in workforce management technologies and 51% plan to invest in enhanced workforce training procedures in the next 12 months
  • 48% plan to offer more flexible scheduling options

“The perfect storm of historically high unemployment rates, multiple rounds of stimulus funds, and surging e-commerce orders continues to challenge logistics hiring managers like never before,” said Raj Patel, senior director, 3PL Industry Strategy, Blue Yonder. “Blue Yonder’s workforce and labor management solutions are designed to address the critical retention of skilled labor while creating higher levels of employee engagement and operational excellence in today’s competitive workforce market.”

Research Methodology

The Logistics Executive Survey was fielded by a third-party provider from March 18 to April 7, 2021. The online survey research collected responses from more than 150 C-suite and senior executives across manufacturing, retail, 3PL, transportation, and warehousing, with responsibility for logistics and manufacturing operations in the U.S.

Additional Resources:

About Blue Yonder

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers, and logistics providers to seamlessly predict, pivot, and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder – Fulfill your Potential™blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. All other company and product names may be trademarks, registered trademarks or service marks of the companies with which they are associated.

View source version on businesswire.com:https://www.businesswire.com/news/home/20210525005222/en/

CONTACT: Blue Yonder Public Relations Contacts:

Jolene Peixoto, Vice President, Corporate Communications

Tel: +1 978-475-0524

[email protected] Renneke, APR, Corporate Communications Manager

Tel: +1 480-308-3037

[email protected]

KEYWORD: UNITED STATES NORTH AMERICA ARIZONA

INDUSTRY KEYWORD: OTHER TRANSPORT OTHER MANUFACTURING OTHER RETAIL TRANSPORT MANUFACTURING LOGISTICS/SUPPLY CHAIN MANAGEMENT RETAIL SUPPLY CHAIN MANAGEMENT ONLINE RETAIL

SOURCE: Blue Yonder

Copyright Business Wire 2021.

PUB: 05/25/2021 09:00 AM/DISC: 05/25/2021 09:03 AM

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