by Shivani Muthyala
October 27, 2021
Alibaba is the world’s largest e-commerce marketplace. It invests a great deal in artificial intelligence and machine learning to upscale its business to heights. Most of the giant companies along with Alibaba in the Chinese tech market make significant contributions with the help of the Chinese government to build a US$ 1 trillion AI industry by 2030. Alibaba also has seven research labs to focus on artificial intelligence, machine learning, natural language processing, and network security. Let’s see how artificial intelligence has transformed Alibaba in diverse ways.
Small Smart Selection is an artificial intelligence-powered algorithm that is backed up by deep learning and natural language processing that helps in recommending products to the customers who shop and then communicates to the retailers to increase inventory to keep up with the demand of the products and services. This has helped the company to scale up its business in all ways by coordinating with the customers as well as the retailers.
Alibaba also came up with an artificial intelligence-powered chatbot that can understand more than 90percent of the customers’ queries. Isn’t that amazing? There has come the latest version of the chatbot too that can also understand customer’s emotions and can also prioritize and alert human customer service agents to intervene.
The e-business also uses robots and drones to deliver the packages; there are more than 200 robots in the automated warehouse that can process 1 million shipments each day. Many believe that it will only be those retailers who can embrace digitalization who will survive, and Alibaba is providing the structure to make it possible.
Alibaba uses AI to optimize its supply chain, drive personalized and build products. It also provides cloud-based AI that can make artificial intelligence available to anyone with a computer and internet connection and an AI chip available through the cloud.
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Source: https://www.analyticsinsight.net/how-does-alibaba-use-artificial-intelligence-and-machine-learning/
